You receive the following error: There was a problem connecting to ShareFile. Please verify that you are connected to the Internet or contact ShareFile support if the problem persists.

When you use the domain for your ShareFile installation, you need to configure the Outlook connector to search the mail address on the domain instead of the default domain.

Outlook Connector Error


Create the following registry key:


  • Type: REG_SZ
  • Name: ApiCP
  • Value:

Now the Outlook connector will search the domain.


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